Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.

Courier services require Incognito.black to have a return address on all orders.

Yes. Our delivery partners offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched.

Lots! We have payment options to suit all online shoppers.

You can pay by debit or debit card – we accept Visa, MasterCard and American Express

You can also pay via PayPal or any type of Crypto currencies like Bitcoin / DOGE/ USDT Trc20/Erc20

If you’re out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox. If your parcel is sent to a local delivery office, then that will be held for 10 days before being returned to us. Don’t forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

Please contact Incognito.black Customer Care immediately after placing your order if you wish to amend or cancel it.

If your order has already been processed by our warehouse team, we will be unable to cancel it.

However, you can easily return the item to us for free. Visit our order returns page.

Incognito.black will ABSOLUTELY NOT, under ANY CIRCUMSTANCES, sell your data to a third party. We only use your data for marketing purposes of our own, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider.

You can read our full Terms and Conditions to find out more, and also read more about our Cookie Policy.